An outside company that helps with the processing of the loan, and also includes making sure the loan is awarded to the borrower and that the borrower applies the loan to the intended purchase is known as a mortgage servicer.
A mortgage processing includes keeping track of loan payments, sending reminder notices for missed payments, and in the event of default in the loan then filing foreclosure documents.
When the payments haven’t been paid for a length of time and are unlikely to be paid in the future then it is termed as Default.
Then the home loan goes into foreclosure if a renegotiation of the terms of the loan can’t be worked out. In the process of foreclosure, the bank takes possession of the house and resells it to recover back any losses they faced from the loan.
The mortgage lenders can also function as mortgage servicers.
When the lender is able to handle deposits, such as a bank or financing company, then his company can also service the loan.
When a lender cannot hold deposits then the mortgage servicing company can come into play. Each state in America has its own laws and regulations of how mortgage loans are serviced and what is the roles of banks and service companies.
You’ll have a new service provider if your mortgage is sold, and according to the Consumer Financial Protection Bureau or CFPB, they should notify you of their name, contact details, and address to send payments within 30 days from the date of transfer.
The Consumer Financial Protection Bureau suggests checking the top of your statement or payment coupon book for the return address of the company if you want to know whether a particular mortgage servicing company is involved in your mortgage or not.
If you don’t see the address of the bank that originally gave you the loan, then it’s likely the loan is being processed by a service company.
You can also, visit the MERS Servicer Identification System website that will be able to help you identify the service provider.